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SHIPPING / DELIVERY / PICK-UP
We're pleased to offer you curbside pick-up at a time arranged for your convenience.
We can personally deliver your order to your door within a 20 km radius of the shop.
We use Canada Post expedited shipping for parcels anywhere in Canada, and parcel post for international orders.
Timing: Typically you can expect your order to ship within a day or two with Canada Post Expedited Parcel Service. We will inform you by email when it ships and include your tracking information.
Out of Stock: In the event that an item is temporarily unavailable, you will receive an email informing you and we will give you an idea of when we expect to have it. If you do not wish to wait you can reply and we will refund you.
Cost: Curbside pick-up is free, of course! We are happy to provide no contact, curb-side pick-up, arranged at your convenience. Alternately, we can deliver to you in the Ottawa area (within a 20 km range) for $12.50. We offer flat-rate Canada-wide shipping for $15 and international for $29.95. Subject to change.
If you are not satisfied with your purchase, please let us know. We’ll do our best to ensure that you are happy.
If you decide to return your online purchase, it must be in perfect condition including any original packaging. You will receive a refund of the original purchase cost, excluding shipping fees. We are unable to reimburse the return shipping cost.
Items purchased in person in the shop may be returned for exchange or store credit only, with receipt and original packaging and tags within 30 days of purchase.